Solutions: Customer Care

CE Customer Care

Keeping Customers Loyal


Making a positive impact on your customers through world-class customer service is a crucial component of every business.

 

Whether it’s before, during, or after the sale, customers expect fast, accurate, convenient access to solutions. In many cases, the customer service department is the most important point of contact for the customer and a key provider of customer satisfaction.


Offerings

The following core service offerings are available and can be customized to meet your specific needs.


Order Management

New Account Setup

Account Activation

Balance Inquiry

Balance Transfer & Payoff

Terms & Conditions

Service Scheduling

Order Confirmation & Verification

Order Management & Processing


Customer Service

General Inquiries

Escalation

Issue Resolution

Billing Management

Collections

Dealer Locator


Marketing Support

Pre Sales

Welcome Calls

Customer Relations

Cross Selling

Up Selling

Loyalty Programs

Affinity Programs

Retention

Win Back


Net Promoter & “The Ultimate Question”


Customer Loyalty leads to profitable sustained growth. Our goal at CE is to ensure that Customers we serve on your behalf can answer YES to the following question…



Would you recommend this company to a friend or colleague?


We’ve implemented the operational discipline to increase Net Promoters and decrease Detractors. This is done with a partnership with our Clients by understand their customer data and the internal process that will affect change. We’re serious about quality and believe that we can help you improve yours.

Our agent audition system overcomes four critical hurdles in hiring. Finding the right associates is critical to your reputation.



Our agent audition system overcomes four critical hurdles in hiring. Finding the right associates is critical to your reputation.



Replaces traditional QA approaches toward call

quality with a more in depth assessment of transaction quality.



Our unique employee engagement model makes retention and quality work.

Learn More »
Learn More »
Learn More »