About CE: Our Vision

What We Believe

The Name Behind the Best NamesTM


Our Vision

We believe you can truly partner with Clients who are seeking to provide great customer experiences. We believe our offering is more important than any short-term margin goals. We believe the employee experience is the true key to providing an outstanding customer experience. We believe we must think and act exactly like our Clients all the time. We believe when you spend your money wisely, you can offer great value and a great customer experience.

 

With these beliefs, we’ve created the following vision for our company….

 

The CE Vision

We aspire to use our Interaction Expertise to fundamentally master the Customer Experience and Economics for our Clients and their Customers.
 
Our approach to the Ideal Interaction™ is to invest in creating new knowledge, processes, tools, and procedures that incrementally improve every facet of the experience. We demonstrate our knowledge in all that we do. We strive to integrate our ideas and approach in a way that sustains and improves the corporate culture and customer experience.
 
Customer Experience management is the sine qua non of a profitable business. Our approach provides a swift, accurate, friendly response to customer issues and opportunities. We understand the value of customer evangelists and strive to create them. At the same time, we understand the issues associated with at-risk customers, and we strive to mitigate them.
 
Understanding the core Economics not only enables CE to compete for the best clients and people, it allows us to generate the most compelling competitive model in the industry. This allows us to compete on value. We understand where the money is and know how to manage it correctly in every transaction.
 
Our people have an unwavering commitment to the Customer Experience and they take genuinely joy in making it the best it can be.


Our agent audition system overcomes four critical hurdles in hiring. Finding the right associates is critical to your reputation.



Our agent audition system overcomes four critical hurdles in hiring. Finding the right associates is critical to your reputation.



Replaces traditional QA approaches toward call

quality with a more in depth assessment of transaction quality.



Our unique employee engagement model makes retention and quality work.

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