What if all of our associates were a great fit for your company, ramped to quality & performance standards in half the time, handled every call exactly the way you want them to, providing customers with efficient, accurate, friendly solutions, and you could do this for no more than it is costing you today? We believe this is the missing piece of the puzzle and we can provide it for you today.
The CE Advantage
CustomerExperience.Com is a Global Business Process Outsourcer headquartered in Tampa, Florida. Our worldwide operations provide customers with flexibility of onshore, near shore and Asian based outsourcing options. Using our unique Partnering Model, we’re able to deliver on the promise of superior value through employee engagement and performance endurance management.
Choosing the right engagement strategy to meet your unique needs is easy with CE. We offer a myriad of options that ensure you can meet your current and future outsource needs. If you want the ease of a general outsourcing arrangement or the value of a cost plus model to the partnership approach of a gain sharing agreement, we can do it.
Business process performance and continuous improvement is the cornerstone to creating a meaningful competitive advantage in today’s highly competitive market. At CE we focus on the following four pillars to achieve outstanding results for our clients….
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IDEAL Leader is a new approach developed through intensive research into call center data and the call center environment. Our IDEAL Leader program identifies and develops leaders who inspire achievement. It’s no surprise that the most productive, most effective agents are the ones who respect their leaders.
Our agent audition system overcomes four critical hurdles in hiring. Finding the right associates is critical to your reputation.
Replaces traditional QA approaches toward call
quality with a more in depth assessment of transaction quality.
Our unique employee engagement model makes retention and quality work.